At Astrithia, we take pride in offering premium handbags, wallets, and clutches designed with timeless elegance and quality craftsmanship. We want you to love your purchase, but if you are not completely satisfied, we are happy to assist with returns, refunds and cancellation under the following terms:

 

Return & Refund Policy

We want you to love your purchase! If you are not satisfied, we offer returns and refunds under these conditions:

Eligibility for Returns

✔ Items must be unused, undamaged, and in their original packaging.
✔ Return requests must be made within 7 days of delivery.
✔ Items must include all original tags and accessories.

​

Non-Returnable Items

❌ Items that show signs of use, damage, or missing packaging.
❌ Customized or final sale items.
❌ Gift cards and promotional items.

​

Return Process

Request a Return

• Email us at [assist.astrithia@gmail.com] or WhatsApp us with your order details and reason for the return.

• Attach images if the item is defective or incorrect.

Inspection & Approval

• Once we receive the returned product, we will inspect it within 3-5 business days.

• If the item meets return conditions, we will process a refund as per your request.

Refund Process

• Approved refunds will be credited back to your original payment method.

• Shipping fees are non-refundable (unless the item was defective or incorrect).

• Partial refunds may be issued for damaged or incomplete returns.

 

Order Cancellation Policy

We understand that plans change, so we allow order cancellations under the following conditions:

• Cancellation Before Shipment:

  • You may cancel your order within 24 hours of placing it for a full refund.

  • Contact us at [assist.astrithia@gmail.com] or WhatsApp us with your order details.

• Cancellation After Shipment:

  • Once an order has been shipped, it cannot be canceled. However, you may request a return after receiving the item.

 

Exchanges

• We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect product:
✔ Contact us within 48 hours of delivery.
✔ Attach clear photos of the product and packaging.
✔ We will arrange a replacement or refund at no extra cost.

 

Late or Missing Refunds

If you haven’t received a refund yet:
✔ Check your bank or payment provider for processing time.
✔ Contact your bank, as processing times may vary.
✔ If you still have issues, email [assist.astrithia@gmail.com].

 

Need Help?

📩 Email Us: assist.astrithia@gmail.com

📞 Call Us: +91 9875352575, +91 8777791901   or   WhatsApp

Thank you for shopping with Astrithia! We value your trust and satisfaction. 💖